Shipping Policy
SHIPPING POLICY
Last Updated: July 22, 2026
Thank you for shopping at Lawngag. This Shipping Policy explains how orders placed through Lawngag.shop are processed, shipped, tracked, and delivered.
1. Business Information
Lawngag
1226 Voyager St
Deltona, FL 32725
United States
Email: support@lawngag.shop
Phone: +1 (386) 259-5910
2. Shipping Area
Lawngag currently ships to eligible addresses within the United States.
At this time, we do not guarantee delivery to:
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P.O. Boxes
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APO or FPO addresses
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U.S. territories
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International destinations
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Locations that are not supported by our shipping carriers
Shipping availability will be confirmed during checkout.
3. Order Processing Time
Orders are processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
Processing time includes:
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Reviewing and confirming the order
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Verifying payment
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Preparing the bouquet or floral product
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Packaging the order
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Transferring the package to the shipping carrier
Processing time is separate from delivery time.
4. Shipping Cost
We offer free standard shipping on all eligible orders within the United States, unless a different shipping charge is clearly displayed during checkout.
Customers will always be able to review any applicable shipping fees before completing payment.
5. Estimated Delivery Time
After an order has been processed and dispatched, delivery typically takes 5–8 business days.
The estimated total time from placing an order to delivery is generally 6–11 business days, including processing and transit.
Delivery times are estimates and may vary depending on:
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The shipping destination
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Carrier availability
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Weather conditions
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Holiday demand
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Unexpected transportation delays
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Incorrect or incomplete shipping information
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Circumstances outside our reasonable control
Business days do not include Saturdays, Sundays, or public holidays.
6. Order Confirmation
After placing an order, customers will receive an order confirmation email at the email address provided during checkout.
The confirmation email may include:
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Order number
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Purchased products
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Billing details
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Shipping address
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Payment confirmation
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Estimated processing information
Please review the confirmation carefully and contact us immediately if any information is incorrect.
7. Shipping Confirmation and Tracking
Once an order has been dispatched, we will send a shipping confirmation email containing tracking information when available.
Please allow 24–48 hours for tracking information to become active after the carrier receives the package.
Tracking updates are controlled by the shipping carrier. Temporary gaps between tracking scans do not necessarily mean the package is lost.
8. Correct Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify the following before submitting an order:
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Recipient’s full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
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Phone number
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Email address
Lawngag is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information supplied by the customer.
9. Address Changes
To request an address correction, contact us immediately at support@lawngag.shop.
We will make a reasonable effort to update the address before the order is processed or shipped. However, address changes cannot be guaranteed after an order has entered fulfillment or has been handed to the carrier.
Once a package has been shipped, the customer may need to contact the carrier directly to request available delivery changes.
10. Delivery Delays
Although we aim to meet our stated delivery estimates, delays may occasionally occur because of:
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Severe weather
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Natural disasters
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Carrier disruptions
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High seasonal demand
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Holidays
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Transportation problems
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Labor disruptions
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Incorrect delivery information
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Events beyond our control
If your order is delayed, please check the tracking information first. You may also contact us for assistance.
A carrier delay does not automatically qualify an order for cancellation or refund while the package remains in transit.
11. Flower and Bouquet Considerations
Flowers and floral products may be affected by seasonal availability and shipping conditions.
Because flowers are natural products, minor differences in color, size, bloom shape, arrangement, or packaging may occur. These variations do not necessarily indicate that the product is defective or incorrect.
Where necessary, a flower or decorative element may be substituted with a similar item of comparable appearance and value. Any substitution should preserve the overall style and value of the arrangement.
12. Delivered Packages
An order may be marked as delivered when the carrier leaves it:
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At the front door
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At a side or back entrance
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In a mailbox or parcel locker
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With a building reception desk
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With an authorized person
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In another secure location near the delivery address
If tracking shows delivered but you cannot locate the package, please:
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Check all entrances and secure delivery locations.
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Ask household members, neighbors, or building staff.
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Wait until the end of the delivery day in case the carrier marked it delivered early.
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Contact the shipping carrier.
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Contact Lawngag if the package is still missing.
13. Lost Packages
If tracking has not updated for an extended period or the package appears to be lost, contact us at support@lawngag.shop.
Please provide:
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Your order number
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Full name
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Delivery address
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Tracking number
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A description of the issue
We may contact the carrier and open an investigation.
A replacement or refund may be considered after the carrier investigation confirms that the package was lost.
14. Damaged Packages
If your package arrives visibly damaged, please contact us within 7 calendar days of delivery.
Include:
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Order number
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Full name
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Photos of the shipping box
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Photos of the shipping label
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Photos of the damaged product
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A description of the damage
Please keep the damaged product and packaging until we finish reviewing your claim.
After review, we may offer an appropriate solution in accordance with our Return & Refund Policy.
15. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, contact us within 7 calendar days of delivery.
Please provide your order number and clear photos of everything received.
We will review the issue and determine the appropriate resolution.
16. Refused and Undeliverable Packages
Packages may be returned to us when:
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The address is incorrect or incomplete
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Delivery is refused
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The recipient is unavailable
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The package is not collected from a carrier location
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The carrier cannot access the property
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Multiple delivery attempts are unsuccessful
If an order is returned due to customer-provided address errors, refusal, or failure to collect the package, original shipping expenses and reshipping costs may be deducted from any eligible refund.
17. Multiple Packages
Some orders may be shipped in more than one package.
When this happens:
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Packages may arrive on different dates
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Each package may have a separate tracking number
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Receiving one package does not necessarily mean the order is incomplete
Please review all tracking details before reporting missing items.
18. Order Cancellation After Shipping
An order cannot normally be canceled after it has been dispatched.
After delivery, the customer may request a return under the conditions described in our Return & Refund Policy.
19. Fraud Prevention and Verification
To protect customers and our business, some orders may require additional verification before shipping.
We may contact the customer to confirm:
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Billing details
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Shipping information
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Payment authorization
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Order legitimacy
Orders that cannot be verified may be delayed or canceled.
20. Contact Us
For questions about shipping, tracking, delivery, or an existing order, contact:
Lawngag
Email: support@lawngag.shop
Phone: +1 (386) 259-5910
Address:
1226 Voyager St
Deltona, FL 32725
United States
When contacting us about an order, please include your order number and the email address used during checkout.