Refund & Return Policy

RETURN & REFUND POLICY

Last Updated: July 22, 2026

At Lawngag, customer satisfaction is important to us. We want you to shop with confidence, and this Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

Please read this policy carefully before making a purchase.

Business Information

Lawngag

1226 Voyager St
Deltona, FL 32725
United States

Email: support@lawngag.shop

Phone: +1 (386) 259-5910

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused whenever reasonably possible.

  • Be returned in its original packaging.

  • Include all original accessories, inserts, or materials that were included with the order.

  • Not show signs of misuse, negligence, or intentional damage.

  • Be accompanied by proof of purchase, such as the order confirmation or receipt.

Returns requested after the 30-day return period may not be accepted.

2. Floral Product Information

Flowers are natural products, and slight differences in color, bloom size, arrangement, seasonal availability, and packaging are normal.

Minor variations from website images do not constitute product defects and are not considered valid reasons for a refund.

If a specific flower is unavailable due to seasonal or supplier limitations, we may substitute it with a flower of similar style, quality, and value while maintaining the overall appearance of the arrangement.

3. Items That Cannot Be Returned

For hygiene, freshness, or safety reasons, the following items are generally not eligible for return unless they arrive damaged or incorrect:

  • Fresh flowers that have naturally aged after delivery.

  • Customized floral arrangements.

  • Personalized gifts.

  • Gift cards.

  • Digital products.

  • Clearance or final-sale items clearly marked as non-returnable.

  • Products damaged after delivery due to improper care or storage.

4. Damaged or Defective Orders

If your order arrives damaged or defective, please contact us within 7 calendar days of delivery.

To help us investigate quickly, please include:

  • Your order number.

  • Full name.

  • Clear photographs of the damaged item.

  • Photos of the packaging.

  • Photos of the shipping label.

  • A brief description of the issue.

We may request additional information before approving a replacement or refund.

5. Incorrect Orders

If you receive the wrong item, please notify us within 7 calendar days of delivery.

Include:

  • Order number.

  • Photos of the received product.

  • Photos of the packaging.

  • A description of the issue.

Once reviewed, we will work to provide an appropriate resolution.

6. Missing Items

If any items are missing from your shipment, contact us within 7 calendar days after delivery.

Please include:

  • Order number.

  • List of missing items.

  • Photos of everything that was received.

We will investigate the matter and respond as quickly as possible.

7. How to Request a Return

Before returning any item, please contact us at:

support@lawngag.shop

Include:

  • Order number.

  • Customer name.

  • Email address.

  • Reason for the return.

  • Photos if applicable.

Please do not return products without receiving return instructions from our customer support team.

Unauthorized returns may delay processing or be refused.

8. Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The product arrived damaged.

  • The item is confirmed to be defective.

  • The return is required due to our error.

We recommend using a shipping service that provides tracking.

Lawngag is not responsible for returned packages that are lost or damaged during transit to our return facility.

9. Inspection Process

Once your returned item is received, it will be inspected by our team.

During inspection we verify:

  • Product condition.

  • Completeness.

  • Packaging.

  • Return eligibility.

  • Compliance with this policy.

Inspection typically takes several business days.

10. Refund Approval

If your return is approved, your refund will be issued to the original payment method used during checkout.

Refunds are processed within 10 business days after the returned item has been inspected and approved.

Your financial institution may require additional processing time before the funds appear in your account.

11. Partial Refunds

In certain situations, a partial refund may be issued, including but not limited to:

  • Returned items not in original condition.

  • Items showing signs of customer-caused damage.

  • Missing original packaging or accessories.

  • Returns with missing components.

Each request is reviewed individually.

12. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange when appropriate and subject to product availability.

If the same product is unavailable, we may offer:

  • A comparable replacement.

  • Store credit where appropriate.

  • A refund if no suitable replacement is available.

13. Order Cancellations

Orders may generally be canceled before they enter processing or shipment.

Once an order has been prepared for shipping or handed to the carrier, cancellation may no longer be possible.

Please contact us immediately if you need to cancel an order.

14. Refused Deliveries

If a package is refused or returned because:

  • An incorrect shipping address was provided,

  • Delivery attempts were unsuccessful,

  • The customer refused delivery,

additional shipping charges or deductions may apply before a refund is issued.

15. Non-Delivery Claims

If your tracking information shows unusual delays or you believe your package has been lost, please contact us.

We may initiate a carrier investigation before issuing a replacement or refund.

Carrier investigations may require additional time depending on the shipping provider.

16. Chargebacks

If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute with your bank or payment provider.

Most concerns can be resolved more quickly through our support team.

17. Policy Updates

Lawngag reserves the right to update or modify this Return & Refund Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically.

18. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Lawngag

1226 Voyager St
Deltona, FL 32725
United States

Email: support@lawngag.shop

Phone: +1 (386) 259-5910

Our customer support team is available to assist you with return requests, refund inquiries, damaged items, order issues, and general questions.